When purchasing from our webshop www.marieolssonnylander.com you have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you received or collected your item from the agent. If the withdrawal period expires on a public holiday, the deadline is extended to the next working day. You must return the item to us without undue delay and no later than 14 days after the day you informed us of your decision to exercise your right of withdrawal. The withdrawal period is considered observed if you send back the items before this fourteen-day period expires.

The return shipping is paid by you as the end customer, and you are responsible for the item during any return transport. If the item is lost during return transport or damaged during this transport, you are responsible, and Marie Olsson Nylander store has the right to refuse a refund.

Refunds are normally made within 14 days from the date we receive the item. We will use the same payment method for the refund as you used for your order. You will be responsible for the return shipping costs. To get assistance with your return and to have a return label sent for the same cost as your shipping cost, you can always contact us by email at Marie@mointerior.com or by phone. You will receive a link within 24 hours after payment has been received so you can print your return label.

You are only responsible for any decrease in the value of the goods due to handling other than what is necessary to determine the nature, characteristics, and functioning of the goods. If you have handled the goods beyond what is necessary to determine their nature, characteristics, and functioning, we may deduct an amount corresponding to the diminished value of the goods from the amount refunded to you.

Even if you wish to invoke your right of withdrawal, you have the right to carefully examine the item. To be able to return the item, it must be in its original condition and packaging, if available. The items must be well-packaged to prevent damage during return shipment to us. Please note that the original packaging should not be used as outer packaging. The item must be complete when returned to us, which means that labels, accessories, user manuals, product packaging, inner packaging, etc., must be included in the return. We reserve the right to perform a value reduction corresponding to any changes in the product's condition upon receipt by us.

Pack the item well. You as the customer are responsible for ensuring that the items arrive intact and therefore bear the risk if the product is damaged during return shipment to us. Use the outer packaging you received the item in; do not just send it in the original packaging as the product may be damaged. Therefore, do not attach the shipping label directly to the product packaging/original packaging. We do not replace products damaged during transportation to us.

If you want to return furniture or other bulky items, the cost may be high depending on the volume of the product.

We do not accept packages sent with cash on delivery.

Please note that the right of withdrawal does not apply to sealed goods, which with a broken seal cannot be returned for reasons of health or hygiene, and that the seal has been broken by you as a consumer.

For custom-made items tailored to your preferences, no right of withdrawal or open purchase applies. Custom-made items include all items tailored or adjusted for you, such as sofas in a specific fabric you have chosen or customized lighting fixtures.

The right of withdrawal does not apply to corporate customers.

How to request a return via your customer account:

You can easily initiate a return directly through your customer account:

1. Log in to your account at www.marieolssonnylander.com or with THIS LINK (CLICK IT)
2. Go to "My orders" and select the order you wish to return
3. Click "Request return" and select the items you want to send back
4. Submit your request – you will receive a confirmation and further instructions by email at Marie@mointerior.com